Frequently Asked Questions
Everything you need to know about your vaping journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your device sooner.
What is your return policy for vaporizers?
We offer a 14-day return policy on unused, unopened products. For used devices, please refer to our '100% Satisfaction Guarantee' which allows for store credit returns on select models.
Are the products on your site authentic?
Absolutely. We work directly with top manufacturers like PAX, Storz & Bickel, and Arizer to ensure every device we sell is 100% authentic and covered by a full manufacturer warranty.
Do I need to sign for my package upon delivery?
Due to federal regulations regarding the sale of electronic nicotine or vaporization delivery systems, an adult signature (21+) is required upon delivery for certain items.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. All transactions are encrypted and secure.
How do I know which vaporizer is right for me?
We recommend checking out our 'Vaporizer Guide' blog or contacting our customer support team. We can help you choose between portable, desktop, conduction, or convection units based on your lifestyle.