Returns & Exchanges
At Planet of the Vapes, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return policy for unused electronics and a comprehensive warranty for defective items. Please ensure all original packaging and accessories are included to qualify for a full refund or exchange.
Initiate Your Return
Log into your account or visit our support portal to submit a return request with your order number and the reason for the return.
Receive Authorization
Our support team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack and Ship
Securely pack the device in its original box with all cables and manuals, attach the shipping label, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing